Behavioural Indicators for Mental Toughness or Resilience

Generic metal toughness and resilience diagnostics are widely available and they measure just that particular characteristic, often solely quantitatively. Many competence frameworks also include indicators that have a relation to the concept of mental toughness, often in the context of the competency itself. This is admirable but the overall rating for the competency obscures the specific mental toughness aspect, unless the specific questions are investigated. With the importance of mental…

Read more

How to answer ‘what does good look like’?

We’ve noticed a recurring theme when talking with HR decision-makers: how to establish a common understanding and way of defining what ‘Good’ looks like for key roles in an organisation. Everyone you ask has a different opinion, and judges it differently. The problem is, not  being able to describe what good looks like in a consistent way results in: managers setting unclear expectations about performance targets with ambiguous or unrealistic targets,…

Read more

The ups and the downs of moving performance reviews on-line

If you’re an organisation which has already invested significant time, resource and energy into the design and roll-out of a performance management process, the last thing you may want to hear is how much better it is if you now move on-line! Our recent research looked at the criticisms and downsides as reported by those who are still working with an off-line process, and also reported on the benefits as…

Read more