Supporting line managers in Performance Management

Getting performance management embedded within your organisation is no mean feat. You need your line managers and employees to recognise and understand the benefits to them as individuals as well as those that the organisation as a whole will see. We’ve brought together our experience of supporting HR and L&D decision makers into a Guide – which you can tailor and use with your managers and employees as you establish…

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Customer service – what does it mean to us?

We are thrilled to have been short-listed for the L&D Supplier of the Year award as part of the TJ Awards. In preparing for our interview next week, we have been thinking about how we as a company, support, work with and deliver on our promises to our customers – and what great customer service means to us. We listen to our customers – and take action. Comments over and…

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Business case writing: the budgeting time of the year

The need to build a business case for investment in talent management software seems to be on the increase. Our research in 2012 showed that nearly half of those moving to on-line 360 degree feedback or performance management developed a business case to support the bid to obtain budget for investment.  44% commented that whilst they didn’t prepare a business case, they thought it would have been interesting to go through…

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