Client charter

We like to be clear and upfront in how we work – and how we won’t work.

Our Client Charter sets this out.

What we won’t do:

  • Say to you, “You need our product now! By the way, what is it you are trying to do?”
  • Hand over the deliverables and walk away – after all, implementation is your problem.
  • Ignore or side-step assessment and evaluation of the programme itself, the business impact or our performance on your project.
  • Fail to observe the political situation and the needs of varied stakeholders leaving you with a problem to manage.
  • Introduce you to the ‘A’ Team and then, after you’ve signed, put the ‘B’ Team on your project.
  • Sell you hopes and dreams, take your money – and move on.

What we will do:

  • Create a clear, common and communicable project charter and consequential business impact. We will buy in to the outcomes and you have a strong message with which to engage the stakeholders in your business.
  • Define a methodology for the project that is respectful of your time and the time of those who are involved.
  • Manage the project to time and budget with the necessary documentation for you to be able to keep your side of the project on track and for you to be able to provide updates to the business, keeping them in the picture.
  • Keep other parts of the business (e.g. IT, Marketing Communications, Sales) on side and work collaboratively to ensure that the deliverables will find acceptance in the business and within its infrastructure and constraints.
  • Stay with you through this project to its implementation and evaluation.
  • Bring the right skills for the job, not just those we employ.
  • Ask you to work with us again, be a reference for us and to build a long-term business relationship.

But don’t take our word for it, hear what our customers say.

View our clients

Calculating ROI – are we all doing this with our talent management activities?

March 26, 2013

With economic uncertainty comes the need for greater scrutiny of spend and examination of return of any investment.  But how…

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Head Light wins in the Software Satisfaction Awards

October 12, 2012

We are delighted to announce that we have won the top award in the Talent Management category of the annual…

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Travis Perkins – Identifying talent from within

October 27, 2013

Travis Perkins has a track record for growing its own talent but with the business changing, they wanted to revisit…

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Horsham District Council - Fostering a new way of working

October 27, 2013

The Corporate Management Team at Horsham District Council recognised the positive benefits which could be had on service delivery by…

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Aligning individuals’ goals with those of the business of MeetingZone

October 27, 2013

MeetingZone looked to develop a feedback-friendly culture where feedback is given, sought, and accepted readily, developing coaching and performance management…

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Developing authentic leadership within Thames Valley Police

October 8, 2013

Thames Valley Police wanted to add to the range of training and development tools available to their leaders and looked…

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  • We know that Talent Successor® has the capability of not only being customisable for us and the way we choose to work today, but also to change with us as our business grows.

    Jo Griffiths, Patterson Medical

  • Head Light has helped us take this important step in the adoption of talent management practices.

    Clair Clarke, Trapeze Group UK

  • The levels of support and flexibility we have enjoyed are second to none.

    Lesley Pritchard, Hertfordshire Constabulary

  • Working with Head Light’s business psychologists gave us a great sounding board to check out our ideas and provided a different perspective to our thinking.

    Peter Dawes, Horsham District Council

  • We know we have made the right choice.

    Clare Hannah, DB Cargo

  • Head Light takes the time to understand us

    Sue Scouler-Davison, Travis Perkins

  • Working with Head Light is a really positive experience.

    Alison Sercombe, Thames Valley Police

  • Working with Head Light is easy and the support has been good.

    Jessica Cowper, Ovo Energy

  • Head Light challenged our thinking and helped us explore what we really wanted from our programme.

    Annette Cairns, Ramsay Health Care

  • We value customer service and responsiveness as well as innovation and agility – and we found this reflected in Head Light’s way of working.

    Jenny Barnes, Meeting Zone