Facilitator training

Upskill those managing the 360 feedback conversation

Investing in a 360 process delivers little benefit if the review and feedback conversations that take place have no effect.

Our Facilitator training course is for those businesses that use – or plan to use – 360 degree feedback and are committed to ensuring that the feedback and development conversations are targeted. Regardless of the online system you use, this course will be beneficial and whether 360 review is part of a regular process, or as a component of a talent academy.

Your people, your process, your strategy

In-house on your premises or at a venue you select, this is a one-day course – with some pre- and post-course work too. Our Course Leader will take time before you meet to understand the process you work within, and the activity you undertake.

Baselining your skills as a Facilitator

Understand the skills you bring to the course by completing our Talent FQ™ questionnaire before joining the course. You’ll get an insight into your own preferred feedback approach – and an understanding of where skills need to be acquired. You’ll access your own 360 profile and be able to benchmark yourself and your team through our Coaching Capability Questionnaire.

Understanding the psychology of performance at work

Our course is run by a business psychologist. This gives you the sound theoretical and up-to-date knowledge of what drives people performance, and builds on this by hearing about best practice gained across sectors, organisation size and 360 process adopted.

Practical experience develops proficiency and confidence

Giving and supporting high quality 360 degree feedback sessions requires skill – and a skill that is best acquired in a supportive, non-threatening environment. We give you practical exposure to giving feedback by exploring your own 360 feedback profile.

Beyond the course: building the competencies of good facilitators

We know what makes a good facilitator – and the competencies required. After the course you’ll be able to continue to access the Coaching Capability Questionnaire so you can continue to develop your skills. You’ll also receive a copy of our Good Practice Guide to using 360 degree feedback.

Better feedback conversations:

  • Give your people a better understanding of their own strengths and areas for development
  • Provide a clearer demonstration of your desired corporate behaviour
  • Demonstrate commitment to on-going feedback and development
  • Align feedback activity across the organisation
  • Identify potential in your people

This course:

  • Develops enhanced feedback skills
  • Considers your role as coach
  • Explores the importance of style and what makes effective feedback
  • Interprets a 360 degree report and how best to share this with the participant
  • Deals with resistance and challenge
  • Selects models and tools for drawing out key feedback themes
  • Practices giving feedback
  • Considers goal setting and its impact

  • PAPU-NANU provides me with a new perspective on how to present feedback and I can utilise this in my work.

  • Improves how I present feedback in wider areas of my work – and not just 360 feedback.

  • The course is a good mix of presentation, discussion and exercises.

  • Over 96% of our delegates rate our Facilitator Course as being a ‘very valuable’ learning experience.

  • The sessions made me think, providing an opportunity to evaluate how the reports, their information and the interpretation might be used.

  • The 360 will enable us now to identify future leaders and give these people the opportunity to develop themselves.

  • It was great to have a number of facilitators with different styles: they complemented each other.

  • Very good, high quality materials.

  • The training was clear and friendly, putting the group at ease.

  • Thinking about the subtle differences between giving feedback and coaching was a challenge to us.

  • I really valued the session where we were able to practice feedback and observe others doing this: it cemented the learning.