How to answer ‘what does good look like’?

We’ve noticed a recurring theme when talking with HR decision-makers: how to establish a common understanding and way of defining what ‘Good’ looks like for key roles in an organisation. Everyone you ask has a different opinion, and judges it differently. The problem is, not  being able to describe what good looks like in a consistent way results in: managers setting unclear expectations about performance targets with ambiguous or unrealistic targets,…

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